@import url("https://fonts.googleapis.com/css2?family=Bricolage+Grotesque:opsz,wght@12..96,600;12..96,700&family=IBM+Plex+Sans:wght@400;500;600&family=IBM+Plex+Mono:wght@500&display=swap");

:root {
  --bg: #EEF1F4; --surface: #FFFFFF; --sunk: #F6F8FA; --ink: #17212B; --muted: #5A6675; --line: #D8DEE5;
  --accent: #0D6A68; --accent-ink: #FFFFFF; --accent-soft: #DCEEEC;
  --s-abierto: #2457B8;  --s-abierto-bg: #E3ECFA;
  --s-progreso: #9A5B00; --s-progreso-bg: #FBEFD9;
  --s-espera: #6B3FA8;   --s-espera-bg: #EEE6F8;
  --s-resuelto: #1F7A3E; --s-resuelto-bg: #E0F2E6;
  --s-cerrado: #5A6675;  --s-cerrado-bg: #E8ECF0;
  --p-baja: #A9B4C0; --p-media: #3D7BD9; --p-alta: #D98A1A; --p-urgente: #C8372D;
  --danger: #B3261E;
  --font-display: "Bricolage Grotesque", "Segoe UI", system-ui, sans-serif;
  --font-body: "IBM Plex Sans", "Segoe UI", system-ui, sans-serif;
  --font-mono: "IBM Plex Mono", ui-monospace, Consolas, monospace;
}
@media (prefers-color-scheme: dark) {
  :root {
    --bg: #0F1419; --surface: #171E26; --sunk: #121920; --ink: #E4E9EF; --muted: #93A0AF; --line: #27313C;
    --accent: #4BBFB8; --accent-ink: #062120; --accent-soft: #15332F;
    --s-abierto: #8DB2F5;  --s-abierto-bg: #1A2740;
    --s-progreso: #F0B860; --s-progreso-bg: #33270F;
    --s-espera: #C3A4EE;   --s-espera-bg: #2A1F3B;
    --s-resuelto: #7DD39A; --s-resuelto-bg: #15301F;
    --s-cerrado: #93A0AF;  --s-cerrado-bg: #1F2731;
    --p-baja: #4D5966; --p-media: #5F95E8; --p-alta: #E9A23E; --p-urgente: #EF6A5F;
    --danger: #F2867D;
    color-scheme: dark;
  }
}
/* Fondo que elige el cliente en Configuración (index.html pone data-fondo en <html>) */
:root[data-fondo="claro"] {
  --bg: #EEF1F4; --surface: #FFFFFF; --sunk: #F6F8FA; --ink: #17212B; --muted: #5A6675; --line: #D8DEE5;
  --accent: #0D6A68; --accent-ink: #FFFFFF; --accent-soft: #DCEEEC;
  --s-abierto: #2457B8;  --s-abierto-bg: #E3ECFA;
  --s-progreso: #9A5B00; --s-progreso-bg: #FBEFD9;
  --s-espera: #6B3FA8;   --s-espera-bg: #EEE6F8;
  --s-resuelto: #1F7A3E; --s-resuelto-bg: #E0F2E6;
  --s-cerrado: #5A6675;  --s-cerrado-bg: #E8ECF0;
  --p-baja: #A9B4C0; --p-media: #3D7BD9; --p-alta: #D98A1A; --p-urgente: #C8372D;
  --danger: #B3261E;
  color-scheme: light;
}
:root[data-fondo="oscuro"] {
  --bg: #0F1419; --surface: #171E26; --sunk: #121920; --ink: #E4E9EF; --muted: #93A0AF; --line: #27313C;
  --accent: #4BBFB8; --accent-ink: #062120; --accent-soft: #15332F;
  --s-abierto: #8DB2F5;  --s-abierto-bg: #1A2740;
  --s-progreso: #F0B860; --s-progreso-bg: #33270F;
  --s-espera: #C3A4EE;   --s-espera-bg: #2A1F3B;
  --s-resuelto: #7DD39A; --s-resuelto-bg: #15301F;
  --s-cerrado: #93A0AF;  --s-cerrado-bg: #1F2731;
  --p-baja: #4D5966; --p-media: #5F95E8; --p-alta: #E9A23E; --p-urgente: #EF6A5F;
  --danger: #F2867D;
  color-scheme: dark;
}
* { box-sizing: border-box; }
body {
  margin: 0; background: var(--bg); color: var(--ink);
  font-family: var(--font-body); font-size: 15px; line-height: 1.5;
  padding: 20px 16px 40px;
}
[hidden] { display: none !important; }
h1, h2, h3 { font-family: var(--font-display); text-wrap: balance; margin: 0; letter-spacing: -0.01em; }
button, input, select, textarea { font: inherit; color: inherit; }
:focus-visible { outline: 2px solid var(--accent); outline-offset: 2px; }

.app { max-width: 1180px; margin: 0 auto; display: grid; gap: 20px; }
.app.narrow { max-width: 760px; }
.top { display: flex; align-items: center; justify-content: space-between; gap: 16px; flex-wrap: wrap; }
.brand { display: flex; align-items: center; gap: 12px; }
.mark { width: 38px; height: 38px; border-radius: 9px; background: var(--accent); position: relative; flex: none; }
.mark::before, .mark::after { content: ""; position: absolute; top: 50%; width: 10px; height: 10px; border-radius: 50%; background: var(--bg); transform: translateY(-50%); }
.mark::before { left: -5px; } .mark::after { right: -5px; }
.brand { flex-wrap: wrap; }
/* Logos de Mood Media y pms: siempre sobre blanco, así se ven igual en modo claro y oscuro */
.logos { display: flex; align-items: center; gap: 12px; background: #FFFFFF; border: 1px solid var(--line); border-radius: 10px; padding: 8px 14px; flex: none; }
.logos img { display: block; height: auto; }
.lgMood { width: 150px; }
.lgPms { width: 76px; }
.lgSep { width: 1px; align-self: stretch; background: #D8DEE5; }
.brand h1 { font-size: 1.45rem; line-height: 1.1; }
.sub { margin: 2px 0 0; color: var(--muted); font-size: 0.85rem; }

.btn { border: 1px solid var(--line); background: var(--surface); border-radius: 8px; padding: 9px 16px; cursor: pointer; font-weight: 600; }
.btn:hover { border-color: var(--muted); }
.btn.primary { background: var(--accent); color: var(--accent-ink); border-color: var(--accent); }
.btn.primary:hover { filter: brightness(1.08); }
.btn:disabled { opacity: 0.55; cursor: default; }
.btn.ghost { background: transparent; }
.row { display: flex; gap: 8px; flex-wrap: wrap; align-items: center; }

.tabs { display: flex; gap: 6px; flex-wrap: wrap; }
.chip { border: 1px solid var(--line); background: transparent; border-radius: 999px; padding: 5px 14px; font-size: 0.88rem; cursor: pointer; }
.chip[aria-pressed="true"] { background: var(--ink); color: var(--bg); border-color: var(--ink); }

.card { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; padding: 22px; display: grid; gap: 16px; }
.card h2 { font-size: 1.35rem; }
.field { display: grid; gap: 4px; min-width: 0; }
.field label, .lbl { font-size: 0.75rem; font-weight: 600; color: var(--muted); text-transform: uppercase; letter-spacing: 0.06em; }
select, input[type="text"], input[type="email"], input[type="tel"], input[type="password"], input[type="number"], input[type="search"], textarea {
  border: 1px solid var(--line); border-radius: 8px; background: var(--sunk); padding: 8px 10px; width: 100%;
}
textarea { resize: vertical; min-height: 96px; }
.grid2 { display: grid; grid-template-columns: 1fr 1fr; gap: 12px; }
.err { color: var(--danger); font-size: 0.88rem; margin: 0; }
.hint { font-size: 0.85rem; color: var(--muted); margin: 0; }

/* Configuración */
.swatches { display: flex; flex-wrap: wrap; gap: 14px; }
.meta a { color: var(--accent); font-weight: 600; }
.installBar { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; background: var(--accent-soft); border-radius: 12px; padding: 12px 16px; font-size: 0.92rem; }
.swatch { display: grid; justify-items: center; gap: 4px; background: none; border: 0; padding: 0; cursor: pointer; font-size: 0.78rem; color: var(--muted); width: 58px; }
.swatch .dot { width: 44px; height: 44px; border-radius: 50%; border: 1px solid #0003; box-shadow: inset 0 0 0 3px #fff8; }
.swatch[aria-pressed="true"] { color: var(--ink); font-weight: 600; }
.swatch[aria-pressed="true"] .dot { outline: 3px solid var(--accent); outline-offset: 2px; }
.ok { color: var(--s-resuelto); font-size: 0.88rem; margin: 0; }
.acctHead { display: flex; align-items: center; justify-content: space-between; gap: 10px; flex-wrap: wrap; }
.badge { display: inline-block; background: var(--accent-soft); color: var(--ink); border-radius: 999px; padding: 2px 10px; font-size: 0.8rem; font-weight: 600; }
details.sub2 summary { cursor: pointer; font-weight: 600; }
details.sub2[open] { display: grid; gap: 12px; }

.done { background: var(--accent-soft); border-radius: 12px; padding: 20px 22px; display: grid; gap: 8px; }
.done .big { font-family: var(--font-mono); font-size: 1.5rem; }

/* Fotos */
.photos { display: flex; flex-wrap: wrap; gap: 10px; }
.thumb, .addPhoto { width: 104px; height: 104px; border-radius: 10px; flex: none; }
.thumb { position: relative; overflow: hidden; border: 1px solid var(--line); }
.thumb img { width: 100%; height: 100%; object-fit: cover; display: block; }
.thumb button { position: absolute; top: 4px; right: 4px; width: 26px; height: 26px; border-radius: 50%; border: 0; background: var(--ink); color: var(--bg); cursor: pointer; font-size: 1rem; line-height: 1; }
.addPhoto { border: 2px dashed var(--line); display: grid; place-content: center; text-align: center; gap: 2px; color: var(--muted); font-size: 0.8rem; cursor: pointer; }
.addPhoto span { font-size: 1.6rem; line-height: 1; color: var(--accent); }
.addPhoto:hover { border-color: var(--accent); }
.gallery { display: flex; flex-wrap: wrap; gap: 10px; }
.gallery a { display: block; width: 140px; height: 140px; border-radius: 10px; overflow: hidden; border: 1px solid var(--line); }
.gallery img { width: 100%; height: 100%; object-fit: cover; display: block; }
.mail { font-family: var(--font-mono); font-size: 0.85rem; user-select: all; }

/* Lista */
.layout { display: grid; grid-template-columns: minmax(300px, 400px) minmax(0, 1fr); gap: 20px; align-items: start; }
.listPane, .detailPane { min-width: 0; }
.listPane { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; overflow: hidden; }
.paneHead { padding: 16px; display: grid; gap: 12px; border-bottom: 1px solid var(--line); }
.paneHead h2 { font-size: 1.1rem; }
.summary { display: grid; grid-template-columns: repeat(4, minmax(0, 1fr)); gap: 6px; }
.sum { background: var(--sunk); border-radius: 8px; padding: 8px 10px; }
.sum b { display: block; font-family: var(--font-display); font-size: 1.35rem; line-height: 1.1; font-variant-numeric: tabular-nums; }
.sum span { font-size: 0.72rem; color: var(--muted); text-transform: uppercase; letter-spacing: 0.05em; }
.sum.hot b { color: var(--p-urgente); }
.tlist { list-style: none; margin: 0; padding: 0; max-height: 70vh; overflow-y: auto; }
.titem { display: grid; gap: 4px; width: 100%; text-align: left; background: transparent; border: 0; border-bottom: 1px solid var(--line); border-left: 4px solid var(--p-media); padding: 12px 16px 12px 14px; cursor: pointer; }
.titem:hover { background: var(--sunk); }
.titem[aria-current="true"] { background: var(--accent-soft); }
.titem.p-baja { border-left-color: var(--p-baja); }
.titem.p-alta { border-left-color: var(--p-alta); }
.titem.p-urgente { border-left-color: var(--p-urgente); }
.trow { display: flex; justify-content: space-between; align-items: center; gap: 8px; }
.tnum { font-family: var(--font-mono); font-size: 0.8rem; color: var(--muted); letter-spacing: 0.02em; }
.ttitle { font-weight: 600; overflow-wrap: anywhere; }
.tmeta { font-size: 0.8rem; color: var(--muted); }
.empty { padding: 28px 20px; color: var(--muted); display: grid; gap: 8px; }
.empty strong { color: var(--ink); }

.pill { display: inline-block; font-size: 0.72rem; font-weight: 600; padding: 2px 9px; border-radius: 999px; white-space: nowrap; }
.s-abierto { color: var(--s-abierto); background: var(--s-abierto-bg); }
.s-progreso { color: var(--s-progreso); background: var(--s-progreso-bg); }
.s-espera { color: var(--s-espera); background: var(--s-espera-bg); }
.s-resuelto { color: var(--s-resuelto); background: var(--s-resuelto-bg); }
.s-cerrado { color: var(--s-cerrado); background: var(--s-cerrado-bg); }
.prio { display: inline-flex; align-items: center; gap: 5px; }
.prio::before { content: ""; width: 8px; height: 8px; border-radius: 50%; background: var(--p-media); }
.prio.p-baja::before { background: var(--p-baja); } .prio.p-alta::before { background: var(--p-alta); } .prio.p-urgente::before { background: var(--p-urgente); }

/* Talón del ticket */
.stub { background: var(--surface); border: 1px solid var(--line); border-radius: 12px; }
.stubHead { padding: 20px 22px 16px; display: grid; gap: 8px; }
.stubHead h2 { font-size: 1.5rem; line-height: 1.2; overflow-wrap: anywhere; }
.meta { display: flex; flex-wrap: wrap; gap: 6px 12px; font-size: 0.85rem; color: var(--muted); align-items: center; }
.perf { position: relative; border-top: 2px dashed var(--line); margin: 0 14px; }
.perf::before, .perf::after { content: ""; position: absolute; top: -10px; width: 18px; height: 18px; border-radius: 50%; background: var(--bg); border: 1px solid var(--line); }
.perf::before { left: -24px; clip-path: inset(0 0 0 50%); }
.perf::after { right: -24px; clip-path: inset(0 50% 0 0); }
.stubBody { padding: 16px 22px 22px; display: grid; gap: 16px; }
.desc { white-space: pre-wrap; overflow-wrap: anywhere; max-width: 68ch; }
.controls { display: flex; flex-wrap: wrap; gap: 12px; align-items: end; }

.threadWrap { margin-top: 20px; display: grid; gap: 12px; }
.threadWrap h3 { font-size: 1rem; }
.thread { list-style: none; margin: 0; padding: 0; display: grid; gap: 10px; }
.msg { background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 12px 14px; max-width: 88%; display: grid; gap: 4px; }
.msg.staff { background: var(--accent-soft); border-color: transparent; justify-self: end; }
.msg .who { font-size: 0.8rem; color: var(--muted); display: flex; gap: 8px; flex-wrap: wrap; }
.msg .who b { color: var(--ink); }
.msg .txt { white-space: pre-wrap; overflow-wrap: anywhere; }
.reply { display: grid; gap: 8px; background: var(--surface); border: 1px solid var(--line); border-radius: 10px; padding: 14px; }
.reply .row { justify-content: space-between; }

.placeholder { border: 2px dashed var(--line); border-radius: 12px; padding: 40px 24px; color: var(--muted); text-align: center; display: grid; gap: 6px; justify-items: center; }
.placeholder strong { color: var(--ink); font-family: var(--font-display); font-size: 1.15rem; }
.back { display: none; margin-bottom: 12px; }

.toast { position: fixed; left: 50%; transform: translateX(-50%); bottom: 20px; background: var(--ink); color: var(--bg); padding: 10px 18px; border-radius: 8px; font-size: 0.9rem; z-index: 20; max-width: calc(100% - 32px); }

@media (max-width: 760px) {
  .layout { grid-template-columns: minmax(0, 1fr); }
  .app[data-pane="list"] .detailPane { display: none; }
  .app[data-pane="detail"] .listPane { display: none; }
  .back { display: inline-block; }
  .tlist { max-height: none; }
  .grid2 { grid-template-columns: 1fr; }
  .summary { grid-template-columns: repeat(2, minmax(0, 1fr)); }
  .msg { max-width: 100%; }
}